Shipping Information

• Orders are processed and shipped within 1-3 business days after payment confirmation.
• Shipping times depend on the destination and shipping method chosen during checkout.
• Shipping charges, if any, will be displayed at checkout.
• We use reliable carriers to ensure safe delivery of your dental products.
• Customers will receive a tracking number via email once the order is shipped.
• Please ensure that the delivery address provided is accurate. We are not responsible for delays or delivery issues caused by incorrect addresses.

Exchange Policy

• We allow exchanges for products that are defective, damaged during shipping, or incorrect items sent.
• Exchange requests must be made within 7 days of receipt of the products.
• To be eligible for exchange:
  • Products must be unused and in their original packaging.
  • Products must include all original tags and accessories (if applicable).
  • You must provide a proof of purchase (order confirmation or receipt).
• To initiate an exchange, please contact our customer support with details about the issue and include photos if the product is damaged or incorrect.
• After we receive and inspect the returned product, we will process the exchange within 3-5 business days.
• Shipping charges for exchanges due to product defects or errors on our part will be covered by us.
• Shipping costs for exchanges initiated for other reasons will be the responsibility of the customer.

Non-Exchangeable Items

• Certain products (e.g., personalized or hygienic items) may not be eligible for exchange or return for hygiene and safety reasons.

Damaged or Missing Items

• Please inspect your order upon receipt. If you receive a damaged or incomplete order, do not accept the package and contact us immediately.
• If damage or missing items are reported within 48 hours of delivery, we will arrange for a replacement or refund as applicable.

Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order as long as they have not been shipped.
• If the order has been shipped, it will be subject to our exchange policy.